Privacy Policy
Last updated: 14 September 2025
Paciencia Club® (“Paciencia Club”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit paciencia.club, purchase our products, join our waiting list, subscribe to communications, contact us or otherwise interact with our Website.
1. Data Controller
Brand: Paciencia Club®
Email: x@paciencia.club
Website: https://paciencia.club
2. Personal Data We May Collect
Depending on how you interact with the Website, we may collect:
- Name and surname;
- Email address;
- Telephone number, where provided;
- Billing and shipping information;
- Order information;
- Customer account information;
- Waiting-list information;
- Marketing preferences;
- Messages and information submitted through contact forms;
- Information relating to customer support;
- Technical information collected through cookies and similar technologies.
3. Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically.
Depending on your consent and the technologies enabled, this may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Language;
- Pages visited;
- Referring website;
- Date and time of access;
- Website interactions;
- Approximate geographic information;
- Advertising and analytics identifiers.
Non-essential tracking technologies will only be activated where the applicable legal requirements have been satisfied.
4. How We Use Your Personal Data
We may process your personal data to:
Orders and purchases
- Process and fulfil orders;
- Process payments;
- Arrange delivery;
- Manage returns and refunds;
- Provide customer support;
- Send transactional communications.
Waiting list
If you join a Paciencia Club® waiting list, we may use your information to:
- Register your request;
- Manage the waiting list;
- Notify you when relevant products or collections become available;
- Send communications directly related to your request.
Marketing
Where you have provided the required consent, we may send:
- Product launches;
- Collection announcements;
- Brand news;
- Events and invitations;
- Editorial communications;
- Promotional communications.
You may unsubscribe from marketing communications at any time.
Website analytics
Where you have provided the required consent, we may use analytics technologies, including Google Analytics, to understand how visitors interact with the Website and improve its performance and user experience.
Advertising
Where you have provided the required consent, we may use Meta Pixel and related technologies to measure advertising campaigns, understand conversions and audiences, and improve marketing activities.
Social media
The Website may include or interact with Instagram functionality.
Interaction with Instagram content or features may result in data being processed by Meta or associated services according to their applicable policies.
Security
We may process technical information to:
- Protect the Website;
- Detect fraudulent activity;
- Prevent abuse;
- Maintain security;
- Investigate security incidents;
- Protect our legal rights.
5. Legal Bases
Depending on the circumstances, we process personal data on the following legal bases:
Contract
Where processing is necessary to provide a product or service requested by you.
Legal obligation
Where processing is necessary to comply with legal, accounting, tax or consumer-protection requirements.
Consent
Where you have voluntarily provided consent, including for certain marketing communications and non-essential cookies.
You may withdraw consent at any time.
Legitimate interests
Where processing is necessary for legitimate purposes such as Website security, fraud prevention, service management and protection of our legal rights, provided that those interests do not override your rights and freedoms.
6. Payment Processing
Payments may be processed through Stripe.
When you make a payment, relevant information may be processed directly by Stripe to complete and secure the transaction.
Paciencia Club® does not intend to store complete payment-card details on its own systems when those details are handled by the payment provider.
Stripe may process personal data in accordance with its own privacy documentation and applicable legal requirements.
7. Analytics — Google Analytics
We may use Google Analytics to understand Website traffic and usage.
Analytics technologies may collect information about how visitors interact with the Website, including pages visited, approximate location, device and browser information and interaction data.
Where consent is required, Google Analytics will not be activated until the appropriate consent has been provided.
8. Advertising — Meta Pixel
We may use Meta Pixel and related Meta technologies for advertising measurement and campaign optimisation.
Depending on the configuration and your consent, Meta may receive information relating to your interactions with the Website.
Where required, these technologies will only be activated following the user’s consent.
9. Instagram
Paciencia Club® may use Instagram integrations, embedded content or links to Instagram.
When you interact with embedded Instagram functionality, Meta may collect information according to its own policies.
Paciencia Club® does not control the processing performed directly by Instagram or Meta.
10. Data Sharing
We do not sell your personal data.
Personal data may be shared with service providers where necessary to operate the Website and provide our services, including providers for:
- Payment processing;
- Website hosting;
- E-commerce functionality;
- Shipping and delivery;
- Analytics;
- Advertising;
- Email communications;
- Website security;
- Technical infrastructure;
- Customer support.
We may also disclose information where required by law or by a legally authorised authority.
11. International Transfers
Some third-party providers may process personal data outside the European Economic Area.
Where applicable, appropriate safeguards required by data protection law will be used, such as adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.
12. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
Transaction and accounting information may need to be retained for legally required periods.
Marketing information may be retained until you withdraw your consent or otherwise request that marketing communications stop, subject to applicable legal obligations.
13. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data;
- Correct inaccurate information;
- Request deletion;
- Request restriction of processing;
- Object to certain processing;
- Request data portability;
- Withdraw consent;
- Object to direct marketing.
To exercise your rights, contact: x@paciencia.club
We may request reasonable information to verify your identity before processing a request.
You may also lodge a complaint with the relevant data protection supervisory authority, including the Spanish Data Protection Agency (AEPD) where applicable.
14. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no internet-based system can be guaranteed to be completely secure.
15. Children
The Website is not specifically directed at children.
We do not knowingly collect personal data from children where doing so would be unlawful.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies or legal requirements.
The “Last updated” date will indicate when the policy was most recently revised.
17. Contact
For any privacy-related questions or requests:
Paciencia Club®
x@paciencia.club
https://paciencia.club